CONTACT US
WHOLESALE PRICE BY CONTACT US: SALES@CHINAHAIRUI.COM
FEATURES
- SKU: HR-LLT096-BT-3FT
- Dotted with 96 warm white LED lights
- Height: 3FT
- Adapter: IP44/24V
- Lifelike brown bark texture over the whole tree, not tape only.
- For indoor and outdoor use
- MEET HAIRUI
- FAQ
- SHIPPING
WE'RE HAIRUI
.
.
LIGHTED TREE SPECIALISTS
.
We are the fashion leaders of lighted trees throughout the world. We can provide tree lights, branch lights, garland lights and wreath lights and so on... Today, with strong, vertical supply chains and the ability to turn goods quickly, we are the antithesis of most of the existing retail base in holiday lights. All of our products are greatly appreciated in a variety of different markets throughout the world.
.
100% ORIGINAL DESIGN
.
How do I pay for my order?
We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward.
Can I pay through Paypal with my credit card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.
I have bought something but seen it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Is there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
How long do you take to despatch an order?
Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 1 or 2 weeks for the stock at times.
How Long Does Shipping Take?
Shipping takes 30 days depending on location. Some distant areas can take a bit longer. But we will get to you.
Do you guarantee delivery time?
Because the post office handles your shipment,we cannot guarantee the exact time of delivery. However,we will give you an idea of when the package will arrive.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 1 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Shipping Policy
Currently, we are able to ship to America and Europe. You can choose from standard or expedited shipping methods.
Where is my order ?
This is the most common question. Orders take 30 days to arrive. Please, click the Track Order button below our page to find out the delivery status of your order.
What is my tracking number ?
Tracking will be sent to the email used for your order within 3-7 days of placing your order. If 7 days have passed and you still don't have a tracking number, please contact sales@chinahairui.com.
Why are some of my Items missing ?
We send items from multiple warehouses, this speeds things up but it means that you may get multiple packages. So do not be worried, if some of your orders are “missing items”. These items will come in different packages within the estimated shipping time. You can also contact us for more information.
How long do I have for Order Amendments or Cancelations ?
If you need to amend or cancel your order you must contact us within 24 hours so that we can have enough time to make the change.
How do I get support if I am not able to set the item up? Or meet some problems during use?
There are instructions and videos under menu list Support. Please read them first. If there is still a question, please contact sales@chinahairui.com.
What if my item arrived damaged?
Over 99% of items are delivered safely to our happy customers. However, one or two occasionally get damaged due to delivery companies not handling our parcels well. If your item has arrived damaged, we apologize for the inconvenience in advance. If this happens, please contact us immediately by email sales@chinahairui.com and we will resolve the situation as quickly as possible. Please ensure you include:
- Your order number
- A picture of your damaged item
Once we have this information, we will be able to send out a replacement free of charge for you.
MEET HAIRUI
WE'RE HAIRUI
.
.
LIGHTED TREE SPECIALISTS
.
We are the fashion leaders of lighted trees throughout the world. We can provide tree lights, branch lights, garland lights and wreath lights and so on... Today, with strong, vertical supply chains and the ability to turn goods quickly, we are the antithesis of most of the existing retail base in holiday lights. All of our products are greatly appreciated in a variety of different markets throughout the world.
.
100% ORIGINAL DESIGN
.
FAQ
How do I pay for my order?
We accept two payment methods online, one is credit card. The other one is PayPal, you will be directed to the PayPal login page straightforward.
Can I pay through Paypal with my credit card?
Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.
I have bought something but seen it at a different price on your website.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Is there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
How long do you take to despatch an order?
Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 1 or 2 weeks for the stock at times.
How Long Does Shipping Take?
Shipping takes 30 days depending on location. Some distant areas can take a bit longer. But we will get to you.
Do you guarantee delivery time?
Because the post office handles your shipment,we cannot guarantee the exact time of delivery. However,we will give you an idea of when the package will arrive.
What if my order delivery was delayed?
We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
How do I track my order?
We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 1 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
SHIPPING
Shipping Policy
Currently, we are able to ship to America and Europe. You can choose from standard or expedited shipping methods.
Where is my order ?
This is the most common question. Orders take 30 days to arrive. Please, click the Track Order button below our page to find out the delivery status of your order.
What is my tracking number ?
Tracking will be sent to the email used for your order within 3-7 days of placing your order. If 7 days have passed and you still don't have a tracking number, please contact sales@chinahairui.com.
Why are some of my Items missing ?
We send items from multiple warehouses, this speeds things up but it means that you may get multiple packages. So do not be worried, if some of your orders are “missing items”. These items will come in different packages within the estimated shipping time. You can also contact us for more information.
How long do I have for Order Amendments or Cancelations ?
If you need to amend or cancel your order you must contact us within 24 hours so that we can have enough time to make the change.
How do I get support if I am not able to set the item up? Or meet some problems during use?
There are instructions and videos under menu list Support. Please read them first. If there is still a question, please contact sales@chinahairui.com.
What if my item arrived damaged?
Over 99% of items are delivered safely to our happy customers. However, one or two occasionally get damaged due to delivery companies not handling our parcels well. If your item has arrived damaged, we apologize for the inconvenience in advance. If this happens, please contact us immediately by email sales@chinahairui.com and we will resolve the situation as quickly as possible. Please ensure you include:
- Your order number
- A picture of your damaged item
Once we have this information, we will be able to send out a replacement free of charge for you.
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